Privacy Policy

Last updated: September 2026

What is recorded from a directory search

When someone uses the seeker directory we save one anonymous demand signal consisting only of:

• Situation category (e.g. veteran, recovery, domestic violence, youth, senior, priced-out)
• Area — either a ZIP selected from a list or "somewhere in Bexar County"
• Household category (just me · with kids · with a partner or roommates)
• How many programs were shown
• Whether the person indicated taking a handoff (tapping the phone number or link)
• The ISO calendar week the search occurred

We use this to see where and for what situations supply is short, so that infrastructure can follow documented demand.

What is not recorded

• No identity — no name, email, phone, date of birth, housing history, or narrative
• No user account, no session cookie, and no stitching of searches into a session over time
• No browser fingerprinting and no advertising identifiers
• No storage of IP addresses in our database
• No third-party analytics or tracking cookies on public pages

Cloudflare (our edge network) may log IPs and coarse geography at the request level for security and abuse prevention; those logs are controlled by Cloudflare, not by us, and are not joined to the anonymous directory signals.

Provider form (/provider)

If an owner chooses to submit the form asking for a full review of their property, we collect what they type: their name and email, optionally a phone number and organization, any notes they add about the property, and the property details they already entered on this page — address, bedrooms, bathrooms, square footage, and whether it is occupied. We also store the list of programs the page showed them, so that the person replying can see what they saw. If the owner clicks the action button on a specific "Alternative use" card (for example, "HCV voucher" or "military TDY / government traveler") to start the conversation, we store the identifier of that card ("clicked_use_type") — just the identifier, not a dollar figure — so the person replying knows which card started the conversation. We use this to reply to that owner and to follow up about their property. It is not posted, listed, or made searchable. It is not shared with advertisers or data brokers. We keep it for as long as we are working with that owner and for up to two years after the last contact, and an owner can ask us to delete it at any time by writing to the contact address below.

Address suggestions, verification and street photos (property owners only)

When you type a property address on the owner pages, we use three outside services. None of them applies to the housing-help directory at /find, which never asks for an address.

• Google (address suggestions). As you type, the partial text you have entered so far is sent through our server to Google Places to return address suggestions in our four-county area. Google does not receive your name, email or any other field. Google's handling of this data is described in its privacy policy at policies.google.com/privacy.
• United States Census Bureau (address verification). When you select a suggestion, the selected address is sent to the Census Bureau's public geocoder to confirm it exists and to identify its county. This is a U.S. government service and does not require an account; we send the address only.
• Google (street photo). If the address is verified, we send its coordinates (or the verified address) to Google's Street View Static API to fetch a single street-level photo, which we display with Google's attribution and the image date. We do not store the photo. We may store the photo's identifier and date alongside the address record.
• DealMachine (property characteristics). For addresses submitted to us, we may retrieve public property characteristics — such as bedrooms, bathrooms, square footage, year built, parcel number and assessed value — from DealMachine for internal review. We do not retrieve owner contact information through this service.

We keep our service keys on our server; your browser never contacts these services directly. We store the verified address, the county match result and the provider's place identifier on the property record you submitted. You can ask us to delete that record at any time using the contact address below.

Cookies

Public pages (/, /find, /es/find, /provider, /es/provider, /privacy, /terms, /accessibility) set no tracking cookies and load no session analytics. The only application cookie is a functional session token placed after an authorized team member signs into the internal workspace on throughlinehousing.com; it is never set for a public visitor.

Sharing

We do not sell data and we do not share data with advertisers or data brokers. Information voluntarily submitted by property owners is retained only to reply to them. We may disclose information if required by valid legal process (for example, a court order).

Your choices

Because the directory does not ask you for information, there is no personal profile to view, correct, or delete. If you submitted the provider form and would like us to remove what you sent, email throughlinehousing@gmail.com and we will remove it.

Changes

If this policy changes substantively, we will update the "last updated" date above and — when the change is material — post a note in the footer for 30 days.

Contact

throughlinehousing@gmail.com · 205 S Main St, Cibolo, TX 78108